Refund Policy

Once we receive your return parcel, we will issue a refund according to the items returned to your original payment method. We will send you a refund confirmation email once the refund process is completed. Please allow 3-5 business days for the refund to show in your account.

Please refer to our Return Policy page for more information.

How can I exchange a purchase for different size or color?

All exchanges must be processed as a return and reorder. Please e-mail us at love@kidsyard-greenland.com and our team will get back to you shortly to initiate the return and reorder process. However, if the items have been washed and/or used, we are not able to process the exchange.

Can I return my international order? 

Yes, of course. Before mailing your return, please e-mail us at love@kidsyard-greenland.com and provide the reason(s) of your return request. Our team will get back to you shortly to initiate a return. However, if the items have been washed and/or used, we are not able to process the return.

Who will be responsible for exchange/return parcel postage fees?

You will be responsible for the return shipping fees (for returns and exchanges, for domestic and international orders). Multiple items from different orders can be shipped in the same return parcel. We will provide a return label if we made a mistake with the order on our end.

Are price adjustments offered?

We do not offer price adjustments. Thank you for your understanding!

Return & Exchange Address:

2525 Valente Dr

Pittsburg, CA, 94565

United States of America