A little help finding the right fit
Returns & exchanges
Not quite right for your little one? Here’s how to return an item or request a different size or color.
From your delivery date, for returns and exchanges by mail.
We cannot accept items that have been used or washed.
Our team will help you arrange a different size or color.
Email love@kidsyard-greenland.com with the reason for your return or exchange. Returns sent without contacting us first are not accepted. Requests made after the 30-day window cannot be processed.
How to return an item
Start with an email, then follow our team’s return instructions.
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Contact our team
Email us with the reason for your return or exchange. Including your order number and the items involved will help us find your order.
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Mail your return
Wait for our team’s instructions before sending your parcel. The items you return must be unused and unwashed.
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Receive your refund
Once we receive your return parcel, we’ll refund the eligible items to your original payment method and email you a confirmation.
Returning more than one order? You may combine multiple items from different orders in the same return parcel.
Who pays for return shipping?
The same cost rules apply to domestic and international returns and exchanges.
| Reason | You pay | We cover |
|---|---|---|
| We sent the wrong item or size | Nothing for the return or exchange | All return and exchange costs, including return shipping and shipping the replacement. |
| You don’t like the items or change your mind | Return shipping only | All other return or exchange costs, including shipping the replacement for an exchange. |
Getting your refund
Back to your original payment method
After we receive your return parcel, we’ll issue a refund for the eligible items returned. We’ll send a confirmation email when the refund process is complete.
Need a different size or color?
Exchanges work as a return and reorder
All exchanges are handled by returning your original item and placing a new order.
Email our customer care team to start the return and reorder process. We’ll arrange the costs according to the rules above.
A little more returns help
Can I return an international order?
Yes. Domestic and international orders follow the same return and exchange rules, including the 30-day window and unused, unwashed condition requirements. If we sent the wrong item or size, we cover all return and exchange costs. If you don’t like the items or change your mind, you pay return shipping only and we cover the other return or exchange costs. Please email love@kidsyard-greenland.com before mailing your parcel.
Can I combine items from different orders?
Yes. Multiple items from different orders can be shipped together in the same return parcel. Please contact our team before sending the parcel.
Can I return an item after 30 days?
You have up to 30 days from your delivery date to return or exchange items by mail. We cannot process requests made after that 30-day window.
Do you offer price adjustments?
We do not offer price adjustments.
How do I request a change to my order?
Contact us if you need to request a change to sizes, items or your delivery address. We do not change these order details after an order is placed unless you request it.
Returning by mail
Return & exchange address
Please contact our team and receive return instructions before sending your parcel to this address.
We do not accept blind returns.
Pittsburg, CA 94565
United States of America